Shipping Policy

At Mediva, products are sold by Hero Eco Limited. The shipping charges are not fixed and depend on various factors like nature / category of your product, which location dispatched from, gross weight of the product, etc. This amount will be over and above the value of the product that you see website.

The shipping charges on your order will be informed before your order is being placed at If you are placing order via our website, the shipping charge would reflect on the shopping cart / payment page.

It is the best endeavor to deliver your order accurately, in good condition, and always on time promised by website. Below are some more shipping related points:

  1. Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  2. We make our best efforts to ensure that each item in your order is shipped out by us within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order we will intimate you via mail or telephonic
  3. We ship out orders on all week days (Monday to Saturday), excluding public holidays.
  4. To ensure that your order reaches you in the fastest time and in good condition, we will only make shipments through reputed courier agencies.
  5. While the sellers strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  6. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and raise a ticket on our portal for the refund. Please refer return and refund policy for more details.