Returns & Refund Policy

At Mediva, we always strive to provide you with a great experience each time you shop with us, product cannot be cancelled unless there is any manufacturing defect or wrong delivery of product you can return your order for a exchange. We offer you hassle free 30 days exchange policy.

Please raise your complaint through RMA (Return Management Authorization) request option present in “My Account” or you may register your return complaint by emailing us at: info.mediva@heroeco.com

Easy Procedure for Returns

  1. Raise an exchange request within 48 hours of product delivery.
  2. Pack the product & prepare the package (including all original brand packaging & tags which you receive along with your product.
  3. We arrange pickup for the parcel or if reverse pickup is not available at your location then you ship the package to our warehouse address mentioned at the end of page.
  4. We receive the courier.
  5. We replace the product.

No Question asked Replacement Policy with the Following Conditions

  1. The product is not used or tampered with.
  2. The product is intact with packaging.
  3. The product is in Resalable condition.
  4. RMA (Return Management Authorization) has to be raised within 48 hours of receiving the order.
  5. Refund are subjected after QC approval.
  6. In case you have received faulty/wrong product: Shipping/Freight charges will (if you send the courier to us) be given to you by issuing the promo cash back coupon of the same worth maximum up to Rs. 500, which can be used at any time of your shopping in future.
  7. Order once placed cannot be cancel unless there is any manufacturing defect or wrong product deliver.
  8. If QC fails then same product will be shipped back to the customer and refund will not be done.
  9. The Replacement policy is not applicable on quotation orders. No refund, return or exchange is applicable on orders generated or supplied thru Quotations.

When Can You Replace he Product

In case the parcel is damaged in Transit (at the time of delivery)

  1. Your product will be replaced free of cost if you the parcel is damaged in transit, please refuse to accept the parcel & mention remarks on the courier receipt as damaged parcel and raise the RMA request.
  2. Further, your replacement order will be dispatched within 48 hours of the returned goods received back in our warehouse.
  3. However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

In Case product is received and found damaged (after opening the parcel, no damage note to the courier)

Send the photograph attached (of the damaged parcel box as well as the product) to the e-mail i.e.: info.mediva@heroeco.com within 48 hours of the receipt of goods.

  1. Raise the RMA (Return Management Authorization), only once the RMA is approved, goods will be returned.
  2. Order will be replaced free of cost, only if the fault is from our end/Courier.
  3. Further, your replacement order will be dispatched within 48 hours of the returned order received in our warehouse& approved by the QC team.
  4. However, full refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.

In case Wrong Product Delivered

  1. If Wrong Size or Wrong Product delivered, the order will be replaced free of cost.
  2. In that case, your replacement order will be dispatched within 48 hours of the returned order received.
  3. However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
  4. In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

In case Defective Product Delivered

  1. Raise the RMA (Return Management Authorization), with 48 hours of receipt of the goods only once the RMA is approved, goods will be returned.
  2. In this case, your replacement order will be dispatched within 48 hours of the returned order received and approved by QC.
  3. However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
  4. In case, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted.

If the Order Cancellation Before Dispatch

If order is cancelled before dispatch, full refund will be made.

If the Order Cancellation After Dispatch

Refund will not be made.